Thank goodness. Finally on the downhill slide towards the weekend. This week has been insanely busy at work. I’m horribly behind from being off during the holidays and have little hope of catching up anytime soon since I feel like I have been in one meeting or another non-stop this week. My support queue is overflowing. I normally keep it around 20-30 tickets at most. Currently I have 84. Between the projects I am currently working and all the meetings, the tickets have just had to wait.
I can’t stand being behind on things. It drives me batty. So it looks like I’ll be doing the unthinkable this weekend…working. One of my goals for this year was to learn to really be off when I’m not in the office. To not let work run my life. So if I have any shot of doing that, I need to go all out for the next week or so until I have regained some sense of control over my workload. And then get organized again so I can stay ahead of the game. Or atleast not get left behind.
Now I’ve got this ridiculously demanding customer who, no matter how many times I ask for advanced notice, insists on throwing things at me at the last minute. She asked me ONE day in advance to attend their pilot group (so they can start using one of our systems) and walk them through the process. This includes, but is not limited to, training for them, preparing training for their organization prior to rollout, establishing roles and setting the timeline and expecatations for their employees. Um….sure. I can cancel the FIVE other meetings I have the next day and show up to meet with your group, who I have no prior experience with, and tell you how to be successful in three hours.
We talked to them back in December about this and gave them the option of using our example rollout documents and doing it themselves or us scoping and managing the project for them. Or a combination of the two where they could bring us in, as needed, on an hourly basis for consulting. We heard nothing back from them until a few days ago, when I received her request for me to attend the pilot group meeting (which they had already scheduled) the next day.
I told her (again) we would be happy to help, but that we need more notice. We do have other customers and committments and projects, you know. I tell her I have a fairly open schedule next week so far and to feel free to schedule something on my calendar. So what does she do??
Today, she calls my (new) boss and tells him that I just can’t seem to make time for her. Luckily, new boss and I had already discussed the situation (as she has been previously identified as a very “needy” and “demanding” customer). She told him she needed me to move forward with their project and was having a hard time getting time with me. To which my boss replied, “You and everybody else. She is incredibly busy right now and is booked solid this week.” He also told her that he believed I had offered several options for meeting next week (because I was smart enough to copy him on that email so he’d know what was going on). Yay new boss!
After a lengthy discussion with old and new boss about this, new boss is supposed to have called her this evening and discussed it with her. Basically, we are not going to do the project the way they are trying to make us do it. Poor to no planning, thrown together, and unorganized. It leaves the door wide open for failure and we don’t operate that way. He is going to suggest them “hiring” me out at my consulting rate for a few days to spend with them assessing needs, etc, and plotting out a plan for implementation.
*singing* I need $50 dollars to make you holler. I get paid to do the wild thing.